Refund and Return Policy

At Aman Carpet, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your rug, our easy return and refund process ensures a hassle-free experience.

Return Policy
You have 90 days from the date of delivery to return any product. Items must be unused, in their original condition, and with all tags attached. To initiate a return, please contact our customer service team, who will guide you through the process and provide a return shipping label.

Refund Policy
Once your returned item is received and inspected, we will process your refund. The refund will be credited to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to a defect or mistake on our part.

How to Return an Item

1. Contact our customer service team within 90 days of receiving your item.
2. We will provide you with a return shipping label and instructions.
3. Pack your rug securely and attach the return label.
4. Once we receive and inspect the item, your refund will be processed.

Exchanges
If you wish to exchange your item for a different product, size, or design, please follow the return process and place a new order for the desired item.

Non-Returnable Items
Customized or made-to-order rugs are not eligible for returns unless defective or damaged.

We are here to ensure your shopping experience is smooth and satisfactory. Should you have any questions, feel free to reach out to our team.